60% Reduction in Accessibility Defects for a US-Based Healthcare SaaS Provider
Continue reading to understand how QASmartz assisted a major healthcare organization in ensuring WCAG 2.1 compliance by identifying and addressing its accessibility gaps with AI-based testing.
Industry
Healthcare & Life Sciences
Location
USA
Deliverables
Accessibility Testing, UI/UX, QE
Client Overview
Our client is a healthcare SaaS provider offering telehealth and home-care solutions in the USA. Their platform supports private-pay, Medicaid, veteran, and LTCI-funded segments, enabling remote consultations, appointment scheduling, and digital health monitoring for patients, including those with disabilities.
Business Issues
those with visual and hearing impairments. WCAG 2.1/Section 508 standards were not entirely met due to:
Missing ARIA labels
for critical form fields and interactive components
Low color contrast
making the content unreadable to visually impaired users
Keyboard navigation gaps
preventing seamless use without a mouse
Large application footprint
consisting of 300+ pages made accessibility oversight more likely
Our Solutions
and inclusion through every stage of the software lifecycle. We combined AI-driven automation
with manual validation to ensure comprehensive coverage consisting of:
Automated
Accessibility Scans
Manual
Verification
Design
Collaboration
Real Users
Feedback
Results & Improvements
processes and continuous test cycles:
Tech Stack Used
Accessibility Tools
Assistive Technologies
CI/CD Integration
Compliance Standards
WCAG 2.1, Section 508, ADA
Key Takeaway
By integrating AI-driven accessibility testing and continuous quality engineering, QASmartz helped the client deliver a truly inclusive, compliant, and patient-first digital healthcare platform. Accessibility became not just a compliance milestone, but a competitive differentiator driving better patient outcomes and user trust.
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